CCSi is committed to a quality policy of satisfying customer requirements and expectations.
" We believe Quality is a natural result of Process Control. We strive for Total Control of all our Processes. We challenge ourselves to achieve this Control by:
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- Understanding the benefits and continuously improving the Processes
- Fitting various Processes together
- Relating Processes to Assignments
- Meeting Customer Needs and Expectations Every time ”
Download a pdf copy of our Quality Assurance Principles (696 KB) |
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CCSi brings to your organization a flexible Quality Management System (QMS) that will apply as appropriate to enhance program quality. We customize our Quality Assurance Plan to be consistent with your support objectives and quality reauirements. The newly designed plan is tied explicitly to our service delivery model and task/project order performance metrics. Our employees have the expertise and the experience to meet and exceed all of your performance objectives and to adhere to all quality expectations for each of your performance measures. Our efforts to maintain quality focus on:
- Proactive consumer contact program. Project Director, Project Manager, and Team Manager maintain frequent contact with your organization's counterparts to seek customer feedback
- Formal customer satisfaction surveys
- Monthly presentation by Project Director/Manager to senior corporate management on all aspects of project performance
- CCSi senior management contact plan for your project
- Management tools such as eProg customized to provide specific and accurate management information
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