Help Desk/Call Center

CCSi is an acknowledged leader in providing tier 1 and tier 2 Help Desk and Call Center services to Federal credit and subsidy business areas. We are well versed in the latest commercial call center technology, knowledge based management systems, and the full spectrum of commercial automated voice response units. CCSi call center support areas include:

• Policy and procedural interpretations of agency business rules
  
  
• Support for submitters of financial records
  
  
• Real time assistance to government personnel in HQ and the Field
  
  
• Real time guidance to commercial agents of Federal Departments
  
  
• Technical assistance to systems users
  
  
• Follow–up customer satisfaction surveys

The CCSi team has a full working familiarity with Federal rules related to call center activities.