Community and Citizen Services

CCSi provides a broad range of program management, business process transformation, systems engineering solutions, and consulting to Federal agencies supporting a broad array of services to U.S, communities and citizens. Experienced CCSi teams support ground-breaking and comprehensive Federal initiatives in the areas of education, housing and community development, agricultural science, atmospheric and oceanographic research, and other programs which strengthen the fabric of our nation. Our tailored solutions are innovative and cost-effective. We partner and closely collaborate with our clients. . As a fully accountable, trusted partner of each of our agency counterparts, CCSi promotes quality management and continuous improvement.

CCSi is an acknowledged leader in the timely provision of the right resources to manage and perform specific project activities that support discreet areas of business functionality. CCSi provides not only the expertise and the resources that a Federal agency requires; we also incorporate the means of efficient knowledge transfer. CCSi services are based on best commercial or government practices. As an ISO-certified company, our processes and procedures are well structured and documented, and can be adjusted as necessary to meet particular agency requirements. Our skilled and diverse delivery teams are well-positioned to jump-start new challenges. CCSi provides business process services that frequently exceed customer satisfaction expectations of the agency's customers, stakeholders, and end users.

Our support services include: Program Management Support (PMO), OMB compliance activities, Cost/Benefit and Program Effectiveness Analysis, Strategic Business Planning, Federal Enterprise Architecture (FEA) services, Enterprise Data Management, User Acceptance Testing (UAT), Independent Verification and Validation (IV&V), and Education and Training services.

Our business process outsourcing experience includes loan servicing and debt collection, help desk/call center activities, mail and document handling, and website content development and maintenance.