Our Commitment to Excellence through Quality

CCSi embraces CMMI and ISO management methodologies and they define our corporate culture. CCSi has been ISO 9001 certified since 2001. As an integral contributor to our business growth and the expansion of our Federal customer base, CCSi has augmented its ISO 9001:2008 certification with ISO/IEC 20000-1:2005 (IT Service Management System) since 2010 and ISO/IEC 27001:2005 (Information Security Management System) certified since 2011. CCSi has been CMM/CMMI assessed since 2002; the current assessment is at Maturity Level 3 for both CMMI-DEV and CMMI-SVC+SSD frameworks.

We believe that outstanding Quality services are the natural result of correctly applied Process Controls. We strive for Total Quality Control of all our Processes. We challenge ourselves to achieve this by:

• Valuing the Continuous Improvement of our Processes
• Integrating Processes to adeptly further Program Effectiveness and Efficiency
• Establishing Accountability through Assigned Ownership and Outcomes
• Focusing on and Fulfilling Customer Needs and Expectations

The disciplines of these quality certifications provide the essential underpinnings of CCSi's Quality Management System (QMS). Every CCSi program and project are aligned with our QMS principles to ensure effective service delivery and product quality. Our QMS guides each of our project quality assurance plans so that they are consistent with our customer's service delivery objectives and their individual quality requirements. CCSi's quality assurance plans are explicitly traceable to our corporate service delivery model and to our customers' specific task order / project performance metrics. Each of our employees receive on-going quality training and annual technical skills refresher courses consistent with commercial best practices. This investment in our people equips them to best utilize their expertise and experience to meet and exceed our customers performance objectives. This comprehensive training strategy enables CCSi Teams to adhere to specific and sometimes distinct quality expectations for each assignment, task, and project. The following are used to engrain and reinforce quality in every CCSi employee:

• Proactive consumer outreach program. Senior Executive(s), Program Director, Program Manager, Project Manager, and Team Manager maintain frequent contact with our customer's counterparts to seek customer feedback
• CCSi senior management's evaluation of formal customer satisfaction surveys
• Monthly presentation by Program Director/Project Manager to senior corporate management on all aspects of project performance
• CCSi senior management's commitment to regular customer meetings with senior customer stakeholders for each project
• Management tools such as ePMO customized to provide real time, specific and accurate management information on each program, project and task order.

Download a pdf copy of our Founder/CEO's Commitment to Quality (696 KB)